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NIMBUS MAN.IT is an outsource IT service to handle your essential IT needs.  It is designed to meet the IT support requirements for small businesses without dedicated IT personnel on staff.

Who we are:

Our dedicated team is made up of Senior IT Engineers with multiple years of experience in the industry.  They are further supported by highly capable Junior IT Engineers and participants in our training program for IT specialists.

Our team regularly updates and upgrades our IT knowledge through the frequent training we undertake with IT hardware and software distributors whose products and services we offer and support we also offer at Nimbustechnologies, Inc.

What is covered in the NIMBUS MAN.IT subscription:

  •  A single office location in the Metro Manila area

  • Maintenance support for up to 12 registered Workstations or Managed Devices (please see below for the definition and classification of Managed Devices)

  • For WINDOWS based operating systems and environments

What services are included with your NIMBUS MAN.IT subscription:

  • Basic support, troubleshooting and maintenance for registered Workstations and Managed Devices

  • FREE 1-day assessment and basic IT asset inventoryBasic Network Check

  • Physical check of network hardware, wired and wireless connections

  • ISP configuration

  • IP assignment and configuration

  • Registration of workstations and managed devices

  • Hardware specification

  • Installed software

  • Licenses

  • Perform initial physical check, update, and maintenance tasks for registered Workstations and Managed Devices

  • Basic cybersecurity assessment

  • Recommendation report for IT assets

  • Documentation of the IT asset inventory and basic network diagram will be provided to subscriber within 5 business days from the initial assessment

  • UNLIMITED 8x5 phone, email, and chat support (Mondays to Fridays from 9am to 5pm excluding holidays)

  • 2 FREE Onsite Support Visits per month (Mondays to Fridays from 9am to 5pm excluding holidays)A dedicated Nimbustechnologies, Inc. IT Engineer will visit your office location.

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  • Within 28-48 hours for non-business affecting support requirements (may be subject to schedule of availability of engineers).

  • Within 4-8 hours for business affecting support requirements such as failure of hardware and connectivity to essential equipment and/or workstations of key personnel.

  • Up to 8 hours duration per onsite visit during office hours.

  • Onsite visits requiring 4 hours or less will count only as a half day for purposes of determining consumption of FREE Onsite Support Visits.

  • Month is defined as the first calendar day to the last calendar day of the month

  • NO Roll over to the following month for unused/unconsumed Onsite Support Visits.

  • Visits exceeding the allotted FREE visits, going beyond office hours, or scheduled on weekends or holidays are subject to additional charges.​

Services that can be performed during Onsite Visits

  • Perform support, maintenance, and other service tasks for registered devices

  • Unboxing, setup, and basic configuration of additional workstations, servers, and peripherals (new devices will be registered)

  • Installation and setup of PC components (HDD, RAM, etc…)

  • Installation of off-the-shelf software or assistance for installation of 3rd party software

  • Setup network printer and file and print sharing

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How do you count and register Workstations and Managed Devices:

  • The NIMBUS MAN.IT service covers 12 Managed Devices.  Each Managed Device is given a corresponding credit as some devices require more expertise to maintain.

  • Subscribers will have a total of 12 credits which can be assigned to specific devices.

  • Each registered device in our system is fully covered by the services indicated above 

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What is the contract term:

12 month minimum contract term, renewable for another 12 months

  1. Support for LINUX and APPLE based environments not yet supported.

  2. It is highly recommended that all operating system software in use are updated to versions that are currently supported by Microsoft for a seamless support experience.

  3. Issues relating to the ISP such as outages and ISP provided hardware failures, coordination with the ISP provider will be done by the customer

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